The Queensland General Practice Liaison (QGPL) Network (Our/We) is committed to ensuring that your personal and health information is handled in accordance with relevant Queensland and Australian privacy laws. 

Our employees, and contractors are bound by the legal requirements of the Australian Privacy Principles from the Privacy Act 1988 (Cth) (Privacy Act) and The Information Privacy Act 2009 (Qld) (IP Act). 

As custodians of your data we ensure that the personal information you give us is protected. We collect only essential information to allow us to perform our services.   

The QGPL network is required to collect identified personal contact information in order to perform these services. Should you choose not to provide personal information requested, we may not be able to accurately provide the services you require. 

Collection of your personal data  

We limit our collection of personal information where possible. We collect, hold and use personal data about an individual only as permitted or required by applicable laws.  

What personal information do we collect?  

The information we collect depends on the level of interaction with the GPLO Network.  

Individual: members of the QGPL network 

• Type: Identified information 
• Information collected: Including but not limited to: Names, addresses, phone numbers and other contact details, bank details where payment for services apply. 

Website users 

• Type: De-identified information 
• Information collected: We do not use IP trackers or have any log in requirements to access our website. We do not collect cookies but do have links to third party websites that do collect cookies.
   

Security of information collected  

We take all legally required data protection measures to mitigate the risk of data loss, misuse and unauthorised access.  
Our administrators are held to a permission model of least privilege; ensuring access is only available to those where access is necessary to provide services.  
We use only system and tools hosted in Australia. It may be the contingency of these providers to use overseas servers during a system failure.  

Use of your personal and health data  

We only collect personal information where it is necessary to provide our services, we take all legally required and commercially reasonable steps to ensure that your personal data is reliable for its intended use that is; accurate, complete and, where necessary, appropriately updated. Services and activities that require the use of your personal data, registering for events, submitting payment requests, e-newsletter subscription 

Disclosure of your information  

We may use and disclose personal information to related companies, agents or contractors who provide products and services to the QGPL network.   In dealing with these agents or contractors, we ensure that the information provided is used for the express purpose for which it is disclosed. Organisation or entities where we may disclose your information include:  

• Approved service providers for external payment systems and operators for travel and events scheduling 
• Newsletter subscriptions 

The non-collection of personal data may result in limited access to our services and programs. 

Our website, social media and cookies  

Our website www.qgpl.org.au does not collect browsing information that identifies you. 

Our website is built on Word Press and uses third-party applications that collect information for security purposes. We also use Google Analytics to collect statistics on pages viewed. Users can change browser settings to limit the information collected when accessing our website.   

As users do not currently need to log in into our website, we do not require the storage of cookies. We currently do not have any comments features active on our pages that collect temporary user cookies. If this changes, we will ensure a pop-up message is used to alert users to the use of cookies.  

We use YouTube’s Privacy Enhanced Mode for videos uploaded to our website.  This avoids being redirected to a third-party website that may collect your user information without your consent. 

We use social networking services such as Twitter, Facebook and YouTube to communicate with the public and health professionals about our work.  

When you communicate with the QGPL Network using these services, we may collect your personal information, but we only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies. You can access the privacy policies for Twitter, Facebook and YouTube (a Google company) on their websites. 

Links to other sites 

This website contains links to other sites that are not owned or controlled by the QGPL Network. Please be aware that we are not responsible for the privacy practices of such other sites. 

We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. 

Direct marketing  

Our newsletters and promotion materials are based on an opt-in subscription model. You can opt out of a subscription easily at any time.  

Solicited and unsolicited personal information 

As aforementioned we do not collect any information unless for the specific purpose to perform our services.  We will contain and destroy any unsolicited personal information. 

Access and amendments to your information 

You have the right access and to correct the personal information we hold about you if it is: 

• Inaccurate 
• Out of date 
• Incomplete 
• Irrelevant 
• Misleading 

Individuals may request access to their own personal or health information held by the QGPL Network by writing to the: 

Amendments Request  
QGPL Network Coordinator 
Sunshine Coast Health Network 
PO Box 3067 
Maroochydore, QLD, 4558 

Requests will be acknowledged within seven (7) working days, and the intent is to provide a decision on requests within 30 days from original request date. Valid reasons for refusal include:  

• the organisation believes that giving you access may endanger the life, health or safety of any individual, or endanger public health or safety 
• giving you access would have an unreasonable impact on the privacy of other individuals 
• your request is frivolous or vexatious 
• your personal information is part of existing or anticipated legal proceedings between you and the organisation 

If we refuse your request to access or correct your personal information, then we will let you know in writing: 

• the reasons for refusing to correct your personal information 
• your right to request that a statement be associated with your personal information 
• how to make a complaint 

Generally, we will not charge fees for giving you access to your personal information. However, we reserve the right to charge reasonable fees where requests for personal information contain complications or are resource intensive.  

Feedback process   

Individuals may raise concerns about the handling of their personal information to the QGPL Network Coordinator in the first instance: 

Amendments request  
admingplonetwork@ourphn.org.au  
QGPL network coordinator 
Sunshine Coast Health Network 
PO Box 3067 
Maroochydore, QLD, 4558 

If they are unhappy with the response, they can escalate this to Sunshine Coast Health Ltd via the following methods as outlined on our website https://www.ourphn.org.au/provide-feedback/   

The feedback officer will manage feedback in accordance with the External Feedback Management Policy 12.1 which can also be found on the feedback page of SCHN website as above.  

If an individual believes their privacy complaint has not been appropriately handled by the Sunshine Coast Health Network Ltd, they should contact the Office of the Australian Information Commissioner 1300 363 992 (local call charge) or visit their website www.oaic.gov.au  

Please contact the Privacy Officer privacyofficer@ourphn.org.au if you require clarification or further detail.